Terms and Conditions

Use of this website is subject to the following terms and conditions.

Protecting your privacy

We are committed to providing you with the highest levels of customer service. This includes protecting your privacy.

Set out below is information that we are required to communicate to our customers. We recommend that you keep this information for future reference.

About us

Ironbark Sustainability brings together decades of experience in the public lighting, sustainable facilities management and information management sectors. We work with a wide range of government and corporate clients to improve efficiency and the management of sustainability outcomes. At Ironbark we pride ourselves on working with our clients to create real action on the challenges of climate change.

Your personal information

Personal information held by us may include your name, date of birth, current and previous addresses, telephone or mobile phone number, email address, bank account or credit card details, occupation, driver's licence number and any Ironbark PIN, username or password. We also hold details of your Ironbark services (including their status), as well as certain details about your personal interests.

If you choose not to provide certain personal information (e.g. your date of birth), we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

Occasionally, you may need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information (see 'How to contact us' at the end of this brochure).

How we collect personal information

We collect personal information in a number of ways, including:

directly from you, for example, when you provide information by phone, in application forms or other agreements, or when you submit your personal details through our websites;
from third parties such as our related companies, credit reporting agencies or your representatives;
from publicly available sources of information;
from the organisations identified under 'When we disclose your personal information';
from our own records of how you use Ironbark services;
when you visit our websites.

How we use your personal information

Your personal information may be used to:

verify your identity;
assist you to subscribe to our services;
provide the services you require;
administer and manage those services, including charging, billing and collecting debts;
inform you of ways the services provided to you could be improved;
conduct appropriate checks for credit-worthiness and for fraud;
research and develop our services;
gain an understanding of your information and communication needs in order for us to provide you with a better service; and
maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that we, our related bodies and our dealers can promote and market services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us, our related bodies or our dealers to contact you to promote and market products, services and special offers to you, please call 1300 266 268.

When we disclose your personal information

In order to deliver the services you require, we may disclose your personal information to organisations outside of Ironbark. Your personal information is disclosed to these organisations only in relation to us providing our services to you.

These organisations may carry out our:

customer enquiries;
mailing operations;
billing and debt-recovery functions;
information technology services;
installation, maintenance and repair services;
marketing, telemarketing and door-knocking services;
market research; and
website usage analysis.

We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

your authorised representatives or your legal advisers (e.g. when requested by you to do so);
our dealers;
our related companies;
our professional advisers, including our accountants, auditors and lawyers;
government and regulatory authorities and other organisations, as required or authorised by law; and
organisations who manage our business and corporate strategies.

Help us to ensure we hold accurate information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.

However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

let us know if there are any errors in your personal information; and
keep us up-to-date with changes to your personal information such as your name or address. If you are a subscriber to one of our online products or services, you may change your personal details by using the relevant facility on our websites.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

We reserve the right to charge a fee for searching for and provifing access to your information.

How to contact us

If you have any questions in relation to privacy, please contact us on 1300 266 268 between 9:00 am and 5:00 pm, Monday to Friday. Alternatively, you can write to us at info(at)realaction.com.au

Special terms and conditions for the Public Lighting Approvals Network Wiki

The websites are owned by Ironbark Group Pty. Ltd. ABN 566 ("Ironbark"). Upon accessing, viewing or downloading information from the websites, you agree to be bound by these terms and conditions.
The information on the websites is only intended for Australian and New Zealand energy distribution businesses and road authorities.
The websites' purpose is only to provide information and does not purport to give technical advice. We strongly suggest you consult a technical adviser prior to making any product approval or trial decisions and that you carefully consider your particular needs, objectives and circumstances.

The websites do not take into account the technical objectives, financial situation or particular needs of any specific organisation or person and should not be used as the basis for making investment, financial or other decisions. The information is selective and may not be complete or accurate for your particular purposes and should not be construed as a recommendation.

The information provided on the websites is given in good faith and is believed to be accurate at the time of compilation. Neither Ironbark nor its directors or employees make any representation or warranty as to the accuracy, reliability, timeliness or completeness of the information. To the extent permissible by law, Ironbark and its directors and employees disclaim all liability (whether arising in contract, tort, negligence or otherwise) for any error, omission, loss or damage (whether direct, indirect, consequential or otherwise).
The websites may provide information, articles and material, or links to such, that are written or prepared by people who are not associated with Ironbark. This material is only provided for your interest and convenience. Ironbark is not responsible for the content or accuracy of this material and any opinion expressed in the material should not be taken as an endorsement, recommendation or opinion of Ironbark.
If you elect to access Ironbark's Public Lighting Approval Network Secure Website (the “Website”):

you agree to not disclose to anyone your user ID and/or password which are required to access the Website;
you agree to immediately inform Ironbark if your password is misused, lost or stolen or anyone else has accessed your personal information; and
although Ironbark has taken care to ensure that the Website provides accurate information about your accounts, the Website may not be error free. For that reason you:

acknowledge and agree that neither Ironbark nor its directors or employees or any associated party are liable for any mistake in the information provided in the Website;
agree that you will not rely on the information provided on the Website when making decisions; and
agree to indemnify Ironbark, its associated parties and any of their directors, officers, employees, consultants and associates from and against all actions, claims, suits, demands, losses, liabilities, costs and expenses arising from or relating to your access of the Website.

You acknowledge and agree that the collection, disclosure or use of information about you from accessing the websites is subject to the terms of Ironbark's Privacy Policy click here to view.
Ironbark may, without notice, amend the terms and conditions of accessing these websites at any time by posting an amended version of this information. You agree to continue to be bound by any amended terms and conditions and that Ironbark has no obligation to notify you of such amendments.
Ironbark owns the copyright in the websites. You may print a copy of any page for personal or non-commercial purposes provided that you do not remove any copyright notices or any Ironbark trademarks or logos. Except for a purpose or a use permitted by statute, or the prior written consent of Ironbark, you must not copy, modify, sell, distribute, adapt, publish, frame, reproduce or otherwise use any of the material or Ironbark trademarks or logos on the websites.
These terms and conditions are governed by the laws applicable in the State of Victoria, Australia and you agree to the non-exclusive jurisdiction of the courts of that State.

The undersigned party (the “Receiving Party”) understands that the nature of their relationship with Ironbark Group Pty. Ltd. (the “Disclosing Party”) will entail the disclosure of Proprietary Information relating to third party businesses by Ironbark. Information will include, but is not limited to, technical drawings, prototypes, end-user products, methodologies, processes, ideas, inventions, schematics, customer and product development plans, forecasts and strategies.

In consideration of any access of the Receiving Party to Proprietary Information of third party businesses imparted by the Disclosing Party, the Receiving Party hereby agrees as follows:

1. The Receiving Party agrees (i) to hold the Proprietary Information imparted by the Disclosing Party in confidence and to take reasonable precautions to protect such Proprietary Information, (ii) not to divulge any such Proprietary Information or any information derived there-from to any third person, (iii) not to copy or reverse engineer any such Proprietary Information, and (iv) not to export any such Proprietary Information or product thereof.

2. Immediately upon request by either the Disclosing Party or the third party owners of the Proprietary Information, the Receiving Party will turn over all Proprietary Information and any and all copies or extracts thereof.

I have read and agree to the terms of this Non-Disclosure and Confidentiality agreement, and further certify that all information provided below is accurate as of the date of this document.